How Volix helped a company reduce its quotation time from 1 week to just 5 minutes

How Volix helped a company reduce its quotation time from 1 week to just 5 minutes

One of Brazil’s leading companies in the infrastructure and operations solutions sector had a slow and inefficient quotation process, taking an average of one week to complete. Volix implemented an automated quotation system, reducing the time to just 5 minutes, with an assertiveness of over 85%, improving operational efficiency and the customer experience.

The Challenge

The company was facing significant challenges in quotation management due to its large portfolio of more than 650,000SKUs.

  • Manual and time-consuming quotation process, taking an average of 1 week.
  • The need to consult the system item by item, resulting in delays and lost orders.
  • Negative impact on customer experience due to long response times.
Solution

Volix has structured a plan based on automation and artificial intelligence to optimize the quotation flow. The approach followed six main stages:

1. understanding and deepening the challenge

  • Survey of difficulties in the quotation flow.
  • Identification of operational bottlenecks and critical points in response times.

2. Requirements research and analysis

  • Definition of the needs of the automated quotation system.
  • Survey of essential functionalities to improve efficiency.

3. Data Collection and Preparation

  • Structuring the database with the SKUs in the portfolio.
  • Standardization of information to ensure greater precision in pricing.

4. Model Development and Training

  • Implementation of machine learning algorithms for automated pricing.
  • Fine-tuning the models to ensure high precision and speed in generating quotes.

5. API Integration and Cloud Deployment

  • Connecting the automated system to the company’s sales flow.
  • Implementation of a scalable and secure cloud environment.

6. Testing and Validation

  • Pilot implementation to validate the assertiveness of the models.
  • Monitoring and adjustments before large-scale implementation.
Results

With the new solution, the company has achieved the following gains

  • Reduction in quotation time from 1 week to just 5 minutes.
  • Assertiveness of over 85% in automated quotes.
  • Greater operational efficiency, optimizing salespeople’s time.
  • Significant improvement in the customer experience, guaranteeing answers
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